Welcome to Health Care Pharmacy. The following Terms & Conditions govern your use of our website and services. By accessing or using this website, you agree to comply with and be legally bound by the terms stated below. If you do not agree with any part of these Terms & Conditions, please refrain from using the website.
In this agreement, “Health Care Pharmacy”, “we”, “our”, or “us” refers to www.healthcarephamarcy.lk, while “User”, “Customer”, “Member”, or “You” refers to any person accessing or using the website.
GENERAL
Health Care Pharmacy reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Any updates will become effective immediately upon publication on the website. Continued use of the website following such changes indicates your acceptance of the updated Terms & Conditions.
PROPRIETARY RIGHTS
This website and all related content, including text, graphics, logos, product information, images, and software, are the property of Health Care Pharmacy and are protected by applicable intellectual property laws.
Unauthorized copying, reproduction, modification, or distribution of website content is strictly prohibited.
APPLICATION AND ACCEPTANCE OF TERMS
3.1
These Terms & Conditions apply to all users of the Health Care Pharmacy website and services, including purchases, registrations, browsing activities, and communications.
3.2
By using this website, you agree to comply with all applicable laws and regulations.
3.3
Health Care Pharmacy reserves the right to deny service or access to any user at its sole discretion if misuse, fraudulent activity, or violation of these terms is suspected.
3.4
Our services are intended only for individuals aged 18 years or older.
PROVISION OF SERVICES
4.1
Certain features and services may require registration and account creation.
4.2
Health Care Pharmacy may modify, suspend, or discontinue any part of the website or services at any time without prior notice.
4.3
We reserve the right to limit quantities, refuse orders, or cancel transactions where necessary.
USER RESPONSIBILITIES
By using our website, you agree that:
- You will provide accurate and complete information.
- You will not misuse the website or attempt unauthorized access.
- You will not copy, reproduce, or exploit website content for commercial purposes.
- You will not upload harmful, unlawful, or misleading content.
- You will comply with all applicable laws regarding online purchases and healthcare products.
Users are solely responsible for maintaining the confidentiality of their account credentials.
MEMBER ACCOUNTS
6.1
Users may create only one account unless otherwise approved by Health Care Pharmacy.
6.2
You are responsible for safeguarding your username and password.
6.3
Any activity conducted through your account will be considered authorized by you.
6.4
Health Care Pharmacy reserves the right to suspend or terminate accounts suspected of fraudulent or abusive activity.
PRODUCT INFORMATION & PRICING
We strive to ensure that all product descriptions, prices, and availability are accurate. However, errors may occasionally occur.
Health Care Pharmacy reserves the right to:
- Correct pricing or product information errors.
- Cancel orders arising from incorrect pricing or stock availability.
- Limit product quantities per customer.
All prices are displayed in Sri Lankan Rupees (LKR) unless otherwise stated.
MEDICINES & MEDICAL PRODUCTS
Customers are responsible for ensuring that purchased medicines and healthcare products are used according to medical advice and manufacturer instructions.
Prescription medicines may require valid prescriptions before dispatch.
Health Care Pharmacy is not responsible for misuse, self-medication, allergic reactions, or improper usage of products purchased through the website.
REFUND & RETURN POLICY
Medical devices, medicines, and healthcare products are strictly non-returnable and non-exchangeable once sold and delivered due to health and safety regulations.
Exceptions may apply only for damaged, expired, or incorrect products received.
DELIVERY
Standard Delivery
Orders are generally delivered within 1–3 business days depending on location and product availability.
Business Hours
- Weekdays: 8.00 AM – 6.00 PM
- Excluding public and mercantile holidays
Express Delivery
Express delivery services may be available for selected locations and times.
Delivery times may vary due to weather conditions, public holidays, or unforeseen circumstances.
PICKUP ORDERS
Customers selecting pickup orders may collect their orders only after receiving confirmation from Health Care Pharmacy that the order is ready for collection.
Pickup hours:
- 9.00 AM – 6.00 PM on business days
THIRD-PARTY LINKS
This website may contain links to third-party websites. Health Care Pharmacy is not responsible for the content, security, or privacy practices of external websites.
Users access third-party websites at their own risk.
LIMITATION OF LIABILITY
Health Care Pharmacy shall not be liable for:
- Website interruptions or technical issues
- Delays in delivery due to external circumstances
- Indirect or consequential damages
- Unauthorized access caused by user negligence
All services and products are provided on an “as available” basis.
FORCE MAJEURE
Health Care Pharmacy will not be held responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, internet failures, strikes, pandemics, government restrictions, or transportation disruptions.
PRIVACY
Use of this website is also governed by our Privacy Policy available on the website.
CONTACT US
For questions regarding these Terms & Conditions, please contact: